Terms and Conditions
These Terms and Conditions (“Terms”) apply to every offer made through this website and to every agreement concluded between you and Patrick van der Pijl (“we”, “us”, “our”) for the purchase of products or the booking of services. By placing an order or making a booking, you confirm that you have read, understood, and accepted these Terms.
1. Identity of the seller
- Patrick van der Pijl
- Olympisch Stadion 24-28, Unit 2.02, 1076 DE Amsterdam, Netherlands
- Email: patrick.van.der.pijl@businessmodelsinc.com
2. Applicability
1. These Terms apply to all offers, orders, and agreements concluded through this website.
2. Before an agreement is concluded, the text of these Terms is made available to you on the website in a way that allows you to save or print it.
3. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions remain in full force, and the invalid provision will be replaced by a valid provision that reflects its purpose as closely as possible.
4. We may amend these Terms from time to time. The version applicable to your order or booking is the version in force at the time the agreement is concluded.
3. Products and services offered
Through this website we offer:
- The book: the title Augmented Collaboration, available as a physical softcover edition and as a digital edition.
- Training courses: single-day and multi-day training programmes, delivered in person, online, or in a hybrid format.
- Speaking engagements: keynotes, panels, executive sessions, and workshops, arranged on an enquiry basis.
- Newsletter: a free email newsletter you may choose to subscribe to.
4. Offers and prices
1. All offers on the website are without obligation and are valid only while displayed and while stocks last.
2. Product descriptions, images, and specifications are provided as accurately as possible. Minor variations do not entitle you to cancel the agreement or to compensation.
3. Prices are shown in euros (EUR). Unless stated otherwise, prices are exclusive of shipping costs, which are shown separately before you complete your order. Where value added tax applies, it is shown in accordance with applicable law before you complete your order.
4. Obvious errors or mistakes in an offer, such as an evidently incorrect price, do not bind us.
5. We may change prices at any time, but a price change does not affect an order that has already been confirmed.
5. Formation of the agreement
1. The agreement is concluded when you place an order through the website and we confirm that order, normally by email.
2. If you have not received a confirmation, the agreement has not yet been concluded.
3. We may, within the limits of the law, decline an order or attach conditions to it, for example where there is reasonable doubt about the order or where stock is unavailable. If we decline an order, we will inform you promptly and refund any amount already paid.
4. We take appropriate measures to make sure that the website environment for placing orders and making payments is secure.
6. Payment
1. Payment is made through the payment methods offered at checkout. The available methods are shown on the website and may include iDEAL, credit card, and other methods.
2. Unless agreed otherwise, payment is due at the time of ordering. The book is dispatched, and digital editions and confirmed bookings are made available, after payment has been received.
3. For training and speaking engagements, specific payment terms, including any deposit, instalment schedule, or invoice due date, are set out in the individual quotation or booking confirmation.
4. You are responsible for providing accurate billing and payment information.
7. Delivery and shipping of physical products
1. We deliver the physical book worldwide. Delivery times shown on the website are indicative and are not strict deadlines unless expressly agreed in writing.
2. We aim to dispatch orders within 3 to 5 business days of receiving payment. Total delivery time depends on the destination and the carrier.
3. Risk of loss or damage to physical products passes to you when you, or a third party designated by you who is not the carrier, takes physical possession of the products.
4. If a delivery is delayed, or if an order cannot be delivered in full, we will inform you as soon as possible. Where a delivery date has been expressly agreed and we fail to meet it, you may grant us a reasonable additional period, after which you may cancel the affected part of the order and receive a refund for it.
5. If a product is delivered damaged, please contact us promptly so that we can arrange a replacement or a refund.
8. Digital editions
1. The digital edition of the book is made available for download or online access after payment has been received.
2. The digital edition is licensed to you for personal, non-commercial use. You may not redistribute, resell, sublicense, or publish the digital edition, in whole or in part, without our prior written permission.
3. Please note the effect of digital delivery on the right of withdrawal, set out in Section 9.
9. Right of withdrawal for consumers
If you are a consumer, meaning a natural person acting for purposes outside your trade, business, craft, or profession, you have a statutory right of withdrawal under EU and Dutch consumer law.
9.1 Physical products
1. You have the right to withdraw from the purchase of a physical product within 14 days without giving any reason.
2. The withdrawal period expires 14 days after the day on which you, or a third party designated by you who is not the carrier, acquires physical possession of the product.
3. To exercise the right of withdrawal, you must inform us of your decision by a clear statement, for example by email to patrick.van.der.pijl@businessmodelsinc.com. You may use the model withdrawal form in the Annex to this document, but this is not obligatory.
4. To meet the withdrawal deadline, it is sufficient that you send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.
9.2 Effects of withdrawal
1. If you withdraw, you must return the product to us without undue delay and in any event within 14 days of notifying us of your withdrawal.
2. You bear the direct cost of returning the product, unless agreed otherwise.
3. You are responsible for any diminished value of the product resulting from handling it beyond what is necessary to establish its nature, characteristics, and functioning. You may inspect the book as you would in a shop.
4. We will reimburse all payments received from you for the returned product, including the standard delivery costs, without undue delay and in any event within 14 days of the day on which we are informed of your withdrawal. We may withhold reimbursement until we have received the product back or you have supplied evidence of having sent it back, whichever is earlier.
5. We will make the reimbursement using the same means of payment that you used for the original transaction, unless you expressly agree otherwise. The reimbursement will not cost you any fees.
9.3 Exception for digital content
The right of withdrawal does not apply to the supply of digital content that is not delivered on a tangible medium, such as the digital edition of the book, once performance has begun, where you have given your prior express consent to begin performance during the withdrawal period and have acknowledged that you thereby lose your right of withdrawal. By purchasing and accessing the digital edition, you provide this consent and acknowledgement.
9.4 Business customers
The statutory right of withdrawal applies only to consumers. If you order as a business or other professional party, the right of withdrawal in this Section does not apply, unless we expressly agree otherwise in writing.
10. Training courses
1. Training courses are offered on the terms described on the website and in the individual quotation or booking confirmation, which together form part of the agreement for that course.
2. A training booking is confirmed once we have accepted it in writing and any required payment or deposit has been received.
3. Course dates, format, location, and the minimum and maximum number of participants are as stated in the booking confirmation. Where a minimum group size applies, we may reschedule a course if that minimum is not reached.
4. Cancellation and rescheduling terms for a training course are set out in the booking confirmation. In the absence of specific terms, a confirmed course may be rescheduled by agreement, and fees already paid are applied to the rescheduled course.
5. We may reschedule or, as a last resort, cancel a course due to circumstances beyond our reasonable control, including the illness or unavailability of the trainer. In that case we will offer an alternative date or a refund of fees paid for the cancelled course. We are not liable for any further costs you may incur, such as travel or accommodation.
6. Training bookings made by a business or professional party are not subject to the consumer right of withdrawal in Section 9.
11. Speaking engagements
1. Speaking engagements are arranged on an enquiry basis. An enquiry submitted through the website is not a binding booking.
2. A speaking engagement is confirmed only once the parties have agreed the scope, date, fee, and other terms in writing, for example in a signed agreement or an accepted quotation.
3. Specific terms for each engagement, including fees, expenses, cancellation, and rescheduling, are set out in that written agreement or quotation, which takes precedence over these Terms for that engagement.
12. Newsletter
1. Subscription to the newsletter is free and voluntary.
2. You may unsubscribe at any time using the unsubscribe link in any newsletter email, or by contacting us. On unsubscribing, your email address is removed from the newsletter mailing list.
3. The handling of personal data in connection with the newsletter is described in the Privacy Policy in Part 1.
13. Conformity and legal guarantee
1. We deliver products that conform to the agreement, to the specifications stated in the offer, and to reasonable requirements of soundness and usability.
2. If you are a consumer, you benefit from the statutory legal guarantee under Dutch law (wettelijke garantie). This means a product must possess the properties that you, as a consumer, may reasonably expect of it.
3. If a product does not conform to the agreement, you must inform us within a reasonable period after you discover, or could reasonably have discovered, the defect. Where the legal requirements are met, you may be entitled to repair, replacement, a price reduction, or cancellation of the purchase.
14. Liability
1. Nothing in these Terms excludes or limits our liability where it would be unlawful to do so, including liability for death or personal injury caused by our negligence, for fraud, or for any other liability that may not be excluded or limited under applicable law, including mandatory consumer protection law.
2. Subject to clause 1 of this Section, we are not liable for indirect or consequential loss, including loss of profit, loss of business, or loss of opportunity.
3. Subject to clause 1 of this Section, our total liability arising out of or in connection with an agreement is limited to the amount you paid under that agreement.
4. We are not liable for any failure or delay in performing our obligations that is caused by circumstances beyond our reasonable control (force majeure).
5. The website and its content are provided on a reasonable-efforts basis. We do not guarantee that the website will always be available or free of errors.
15. Intellectual property
1. All intellectual property rights in the book, in the training and speaking materials, and in the website and its content, including text, design, graphics, logos, and frameworks, belong to us or to our licensors.
2. You may not copy, reproduce, distribute, publish, or commercially exploit any of this content without our prior written permission, except as expressly permitted by these Terms or by mandatory law.
3. Purchasing the book or attending a course does not transfer any intellectual property rights to you. It grants only a limited right to use the materials for your own personal or internal purposes.
16. Complaints
1. If you have a complaint about a product, a service, or the performance of an agreement, please contact us at patrick.van.der.pijl@businessmodelsinc.com with a clear description of the complaint.
2. We aim to acknowledge complaints within 14 days of receipt and to respond substantively within a reasonable period. If a complaint needs more time, we will tell you when you can expect a full response.
3. A consumer in the EU may also submit a complaint through the European Commission’s Online Dispute Resolution platform at ec.europa.eu/consumers/odr.
17. Applicable law and competent court
1. These Terms and every agreement concluded through this website are governed by the laws of the Netherlands.
2. The applicability of the United Nations Convention on Contracts for the International Sale of Goods (the Vienna Sales Convention) is excluded.
3. Disputes will be submitted to the competent court in the district where the seller is established, unless mandatory law designates another court. A consumer always retains the right to bring proceedings before the court designated as competent by mandatory law, and retains the protection of the mandatory consumer law of the country in which the consumer is resident.