Refund & Returns Policy

1. Overview

This website sells both physical printed books and digital downloadable products, including but not limited to AUGMENTED COLLABORATION and AUGMENTED COLLABORATION #BADVERSION.

Because physical and digital products are delivered differently, different refund and return conditions apply.

By placing an order through this website, customers agree to the terms outlined in this policy.

2. Physical Books

2.1 Return Eligibility

Customers within the European Union may have the right to withdraw from their purchase within 14 days of receiving their order in accordance with applicable consumer protection laws.

To qualify for a return:

• The item must be unused and in its original condition
• The item must be returned in its original packaging where reasonably possible
• Proof of purchase may be required

Returns showing signs of use, damage caused by the customer, or incomplete contents may not qualify for a full refund.

2.2 Return Request Process

To request a return, customers must contact us within 14 days of delivery at:

patrick.van.der.pijl@businessmodelsinc.com

Please include:

• Order number
• Full name
• Reason for return
• Photographs if the item arrived damaged

Return instructions will be provided once the request has been reviewed.

2.3 Return Shipping Costs

Unless the product arrived damaged, defective, or incorrect, customers are responsible for return shipping costs.

We strongly recommend using a tracked shipping service, as we cannot guarantee receipt of returned items without tracking confirmation.

2.4 Damaged or Incorrect Orders

If an item arrives damaged, defective, or incorrect, customers must contact us within 7 days of delivery.

Depending on the circumstances, we may offer:

• A replacement copy
• A partial refund
• A full refund

Photographic evidence may be requested for verification purposes.

2.5 Refund Processing

Approved refunds are typically processed within 5–14 business days after the returned item has been received and inspected.

3. Digital Products

3.1 Digital Product Purchases

Digital products sold through this website include downloadable ebook and digital publication formats.

Upon successful payment, customers receive immediate access to downloadable digital content unless technical issues prevent delivery.

3.2 Waiver of Withdrawal Right for Digital Content

By purchasing a digital product and beginning the download or accessing the digital product, customers expressly consent to the immediate performance of the digital service and acknowledge that they thereby lose their statutory right of withdrawal under applicable EU consumer protection laws.

As a result, digital product purchases are generally non-refundable once download access has been granted.

3.3 Exceptions for Digital Product Refunds

Refunds for digital products may still be considered in limited circumstances, including:

• Duplicate purchases
• Corrupted or inaccessible files
• Technical delivery failures
• Incorrect product delivery

We reserve the right to investigate refund requests to prevent abuse or unauthorized use of digital content.

4. Intellectual Property & Unauthorized Distribution

All books, digital files, content, text, graphics, branding, and associated materials sold through this website remain protected by applicable copyright and intellectual property laws.

Digital products are licensed for personal use only.

Customers may not:

• Reproduce
• Redistribute
• Resell
• Share
• Upload
• Modify
• Commercially exploit

any digital or physical content from this website without prior written permission.

Unauthorized distribution or reproduction may result in legal action where applicable.

5. Shipping Information

Physical orders are fulfilled and shipped from the Netherlands.

International delivery times may vary depending on:

• Destination country
• Customs processing
• Carrier delays
• Local postal services

Customers are responsible for any import duties, customs fees, taxes, VAT, or local charges imposed by their country where applicable.

6. Limitation of Liability

To the maximum extent permitted by applicable law, this website and its operators shall not be liable for:

• Indirect losses
• Consequential damages
• Delivery delays outside reasonable control
• Technical interruptions
• Temporary website unavailability

Nothing in this policy limits rights that cannot legally be excluded under applicable consumer protection laws.

7. Governing Law

These terms and policies shall be governed and interpreted in accordance with the laws of the Netherlands, without regard to conflict of law principles.

Any disputes arising in connection with purchases made through this website shall be subject to the jurisdiction of the competent courts of the Netherlands, unless mandatory consumer protection laws provide otherwise.

8. EU Consumer Rights

Nothing in this policy is intended to limit or exclude any mandatory rights granted to consumers under applicable European Union consumer protection laws.

Customers residing within the European Union may retain certain statutory rights that cannot be waived or restricted by contract.

9. Contact

For any questions regarding refunds, returns, digital access, shipping, or order support, please contact:

Patrick van der Pijl
Olympisch Stadion 24–28, Unit 2.02
1076 DE Amsterdam
Netherlands

Email: patrick.van.der.pijl@businessmodelsinc.com